The Roanoke Valley Broadband Authority Network Operations Center (NOC) monitors the network 24 hours a day, 7 days a week throughout all 365 days of each year to provide:
A guaranteed up-time of 99.99%
We have built a top-tier carrier-grade network with embedded redundancies to prevent service outages, so issues are the exception. However, if a system outage ever does occur, we have integrated systems to correct the problem faster than industry standards to limit customer impact.
A redundant network pathway
Even in the unlikely situation a fiber is broken, data continues to flow as planned.
A pleasant customer experience
With 24/7/365 monitoring, our customers never speak to a robot or voice automated machine. Our customer service representatives are trained network specialists that can diagnose system failures to get the system back up and running effectively.
Contact RVBA Network Operations Support at 540-904-4739.